- As you expand into India’s Tier 2 and 3 cities, how important is it to align your brand’s content with the cultural and emotional ethos of each region?
The Sock Street has a strategic imperative to establish our presence in Tier 2 & 3 cities in India and it is important to contextualize and shape the content of our brand around the local culture and emotional context. Tier 2 & 3 cities are not new markets; they are thriving communities, each with their own customs, languages, and hopes. To foster the relationship with our brand, we feel that it will be vital to penetrate beyond translation and to a certain extent localize in spirit and content. Our content strategy is an emotionally driven strategy that acknowledges local festivals, fashions and everyday experiences for the people of that city or town allowing our brand to be relatable and authentic across every city and town.
- What steps have you taken to fine-tune your content strategy—language, style, format—to connect with audiences in the heartland?
We have previously employed a multilingual content strategy in all our digital content that was produced in ‘Hindi’, ‘Tamil’, ‘Bengali’, ‘Marathi’, and other important regional languages. Our product stories, our social media campaigns does include regional references and idioms that were evocative locally. We also considered the variety of content types that consumption on these local languages shifted and included more short-form video content, memes, and festival-based campaigns.
- How are regional nano- and micro-influencers shaping the way your brand is perceived in these markets? What kind of impact are you seeing? Can you share any personal examples?
Yes, we strongly believe that influencers are brand advocates and we have collaborated with many regional nano and micro ones for our product promotions, for instance; one of our hero segment in Athleisure wear – Gym, does attract a lot of local and regional influencers from across the country that are happy to share and promote the product in their own local language, own way and own style. It also brings the diversity for us from content perspective and at same time our presence is re-enforced in those markets.
- How do you maintain authenticity and trust when localizing content for such a diverse audience without losing your brand identity?
Authenticity complements core brand identity, and it’s a serious balancing act. We ensure there is an imprint of The Sock Street’s joy, boldness, quality, and self-expression in every localized campaign we work with, such as “eyes” as a universal symbol for curiosity and uniqueness. We cultivate the potential for every regional narrative with this important brand story. We embrace regional creators, but we consistently coach them to remember to leverage our values of comfort, sustainably made, and style. As long as we continue to have regularly feedback loops, embedded community listening, and transparent communication, we can honor our promise of global quality and local heart.
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