Dynamic Automation Platform is built on multi-LLM architecture that is continuously trained on billions of conversations for scalability, speed, and accuracy. Powered by Generative AI, the platform can automate customer and employee experiences across channels while significantly reducing operational costs.
- Conversational Service Cloud
- With Yellow.ai’s conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Enterprises can boost customer satisfaction and agent productivity by delivering a 24*7 instant, omnichannel customer support experience with 60% reduced operational cost and faster ROI. Key benefits among many include –
- 40% increase in CSAT
- 60% reduction in operational costs
- 90% automation within 30 days
- 50% increase in human agent productivity
- Conversational Commerce Cloud
- With Yellow.ai’s conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Enterprises can boost customer satisfaction and agent productivity by delivering a 24*7 instant, omnichannel customer support experience with 60% reduced operational cost and faster ROI. Key benefits among many include –
Yellow.ai’s conversational commerce cloud (CCC) solution connects consumers to the brand directly via personalized, relevant omnichannel conversations and increases conversions across the entire customer life-cycle. Using AI-powered conversations, the platform enables marketers to reach and engage with users across channels and drives a boost in conversions across the funnel ( from visits to sales). Key benefits –
- 60% increase in customer engagement
- 30% decrease in cost per lead
- 50% increase in conversions
- Conversational EX Cloud
- ai’s conversational EX cloud delivers on-demand, personalized employee experiences at scale. With EX cloud employees get round-the-clock support with self-serve automation to address all day-to-day queries, including IT support, password resets, hardware requests, HR policy FAQs, leave applications, pay slips, and conference room bookings. Key benefits are –
- 80% employee queries self-served
- 40% increase in ESAT
- Cut operational costs up to 60%
- 30% faster hiring and onboarding
- ai’s conversational EX cloud delivers on-demand, personalized employee experiences at scale. With EX cloud employees get round-the-clock support with self-serve automation to address all day-to-day queries, including IT support, password resets, hardware requests, HR policy FAQs, leave applications, pay slips, and conference room bookings. Key benefits are –
DAP’s generative AI-powered features include
- Generative AI-powered Dynamic Chat: Enabling goal-driven conversations, Dynamic Chat, integrated with Yellow.ai Dynamic Conversation Designer and Engage is able to generate conversation flows on the fly.
- Enterprises can create a lead generation goal for website visitors and configure mandatory and optional inputs (e.g., keeping the phone number and email mandatory and the name and size of the company optional).
- Dynamic Chat is capable of generating a conversation in real time using these inputs, generating the lead, and storing it in the CRM.
Business Value:
- Improve customer journey completion rate by 50%
- Zero-setup for faster time-to-market
- Continuously learning, multi-LLM AI for all industries
- Generative AI-powered Inbox: Yellow.ai’s omni-channel customer support help desk, Inbox, now empowers support agents with generative AI-enabled
- Ticket summarizations without the customer having to explain the issue multiple times
- Summarize entire customer conversations for agents to get a quick chat history, reducing the search time while maintaining the context in the ongoing interactions.
- Response and tone suggestions that best suit the context of the customer’s query
- Agents can respond and handle customer queries faster with AI-powered canned response suggestions. Canned responses are a predetermined set of reply messages that, once created, can be triggered using a shortcut keyword, like a speed dial, rather than typing the same message again & again, resulting in consistent answers as well as reduced training time.
- Tone suggestions – The platform allows agents to compose more formal or empathetic messages while responding to a customer. For instance, “Wait I am looking into it” can be rephrased into a more formal tone or friendly tone based on the customer scenario.
- Multilingual agent interface translating queries into the agent’s preferred languages in real time
- Coaching insights and recommendations on agent conversations for increased productivity
- Coaching Insights in Yellow.ai Inbox uses Generative AI to provide coaching insights and areas of improvement based on past customer interactions. Additionally, direct agents to relevant articles and FAQs to improve the quality of customer interactions.
Business Value
- 50% increase in human agent productivity
- Reduce agent search time by 50%
- Reduce agent training time by 80%
Demo link: https://youtu.be/Tmqce2Pic7Q
- Dynamic Workflow Generator: Enables auto-generation of workflows for both marketing and customer support use cases.
- Marketers can define more nuanced goals, such as promoting special discounts on products, to create a dynamic campaign strategy that leads to successful conversions.
- Dynamically create workflows to resolve customer issues without depending on if-else loops. It increases the scope and speed at which queries can be resolved.
Business Value:
- Automatically generated workflows triggered by customer inputs
- Achieve 90% automation within 30 days
- AI Content Engine for Marketers: Delivering increased efficiency and results through the most engaging messaging templates powered by generative AI
- Template Generator enables auto generation of contextual templates based on campaign goal and user segment.
- Template Tone Configurator assists in getting templates as per the tone, which aligns with the brand’s image.
Business Value:
- Improve user engagement by 60%
- Go live 2X faster with auto-generated templates
Demo link: https://youtu.be/jXDOqke1UnQ
- SearchGPT: With SearchGPT (previously known as Yellow.ai DocCog), automate queries in minutes with zero setup to rapidly deploy Dynamic AI agents using Yellow.ai DynamicNLP™ and OpenAI API (GPT-3) models. The customer support can now experience increased call deflection with SearchGPT’s robust fallback mechanism, driving tangible business value for enterprises.
Business value:
- 60% call deflection
- 6. Webconvert: Webconvert understands how visitors are converting on the website, and analyzes page content with dynamic AI bots, to understand the user’s interest. Marketers can also set up generative AI powered nudges that move visitors across websites. Business value –
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- Increase conversions by 50%
- Reduce cart abandonment rates by 30%
- Conversational Insights: Dynamic Automation Platform provides 20+ real-time actionable insights to help make informed decisions based on key performance indicators such as deflection rate, goal completion rate (GCR), customer satisfaction (CSAT), first response time (FRT), and more.
- Enterprise-grade security: Eliminate the risk of Generative AI hallucinations by adding an extensive layer of security, access control, and approval mechanism within Dynamic Automation Platform. The platform is SOC 2, HIPAA, ISO, and GDPR compliant.
