Taking a step towards amplifying customer experience
Philippines, the third-largest contact center outsourcing destination, is gearing up to host the 11th edition of the World CX Summit, organized by Trescon. The premier customer experience event brings together leading CX professionals and experts to help businesses and brands provide a seamless customer experience journey using the latest trends and technologies that dominate the market.
The World CX Summit has hosted over 15,000 CX thought leaders, innovators, specialists, and key stakeholders. It has organized more than 10 editions of the event. The summit is known for being a premier knowledge sharing platform. It focuses on sharing actionable insights about the latest trends and technologies in delivering exceptional customer experiences.
The event offers attendees the opportunity to engage in insightful sessions. They can also listen to captivating keynotes from industry experts. Successful use-cases are presented to inspire attendees to transform their CX strategies.
At the 11th global edition of the World CX Summit, the attendees will witness the fusion of cutting-edge technologies and customer insights while helping them focus on how to amplify customer experience, pioneering personalization at scale, cracking the code of CX ROI along with other key topics. Fostering a spirit of knowledge-sharing and innovation, the event facilitates networking opportunities and forge impactful relationship to
accelerate the adoption of the latest technologies to optimize customer experience strategies.
The notable speakers attending the event include:
Venn Jude Francisco, Chief Experience Officer, Metro Pacific Tollways Corporation, Philippines
Sam Tolentino, Assistant Vice President – Client Engagement & Solutions Group, Union Bank, Philippines
Melody Lim, Head of Customer Experience, Aboitiz Power Philippines
Hazel Montano-Zamora, CX Design Head, AIA Philippines, Philippines
Godfrey Santos, Assistant Vice President- Customer Experience, PETNET Inc.
Tara Cabullo, Head of Customer and Investments Digital Experience, GCash, Philippines
Samuel Powell, CEO, HMR Philippines, Philippines
Warren Ilustre, Head of Customer Experience, East West Bank, Philippines
Dan Ramirez, SVP and Head of Transformation, ING, Philippines
Jonas R. De Los Reyes, First Vice President, Head of Digital Marketing and Omnichannel, Metrobank and Trust Company (Metrobank), Philippines
Naveen Bharadwaj, Group CEO, Trescon shared his excitement about the upcoming event stating, “The Philippines’ expanding CX market and economic growth made it an ideal choice to host the latest edition of the World CX Summit. We are committed to supporting the continued digital transformation of the market by undertaking the mandates and requirements of local government and enterprise stakeholders and facilitating their introductions to the world’s leading solution and service providers.”
On being a part of the Summit, one of the key speakers, Venn Jude Francisco said, “The World CX Summit provides a venue that will foster much needed collaborations which can hopefully spark meaningful innovation in customer experience across regions.”
Sam Tolentino, AVP‐ Client Engagement & Solutions Group, Union Bank expressed his excitement about the Summit saying, ” The World CX Summit will play a pivotal role in elevating local CX to exceed global standards.”
About Trescon
Trescon is a pioneering force in the global business events and services sector. They focus on driving the adoption of emerging technologies and promoting sustainability and inclusive leadership. Trescon’s summits, expos, and conferences connect and empower key stakeholders, including government organizations, regulators, enterprises, and corporates. Their events create real economic impact and provide valuable networking opportunities. Trescon has a team of over 250 employees across offices in 6 countries.
They have a track record of helping clients achieve exponential growth, accelerate market entry, and build valuable partnerships. For more information about Trescon, visit: www.tresconglobal.com
Trescon is glad to announce a new mega tech show called Digital Acceleration and Transformation Expo (DATE) scheduled to take place in Delhi in November 2023 and Jakarta in 2024. For further information about DATE, visit: www.datewithtech.com
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