The executive takeaway — So what?
Check the verified details against your business exposure before making an operational or financial decision.
Executive Briefing
THE TAKEAWAY
- The Shift: WNS Launches EXPIRIUS
- The Catalyst: Integrating Digital and Human Assistance into a Unique Customer Experience Solution WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management…
- The Imperative: Check the verified details against your business exposure before making an operational or financial decision.
5W+1H INTELLIGENCE MATRIX
| WHAT — The Event | WNS Launches EXPIRIUS |
|---|---|
| WHEN — The Timeline | Published August 6, 2020; check the article for any separate effective dates. |
| WHERE — The Scope | Geographic scope is not explicitly specified in the article metadata. |
| WHO — The Stakeholders | People and organisations named in the article; verify against the full report. |
Executive analysis is based on the article and the sources identified by the newsroom; unspecified facts or metrics are not inferred.
Integrating Digital and Human Assistance into a Unique Customer Experience Solution
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, today announced the launch of EXPIRIUS, a unique Customer Experience (CX) solution integrating human-assisted design and domain expertise with AI-driven conversational insights and consulting-led CX strategies to create a holistic digital customer experience.
EXPIRIUS, WNS’ proprietary solution, enables brands to have analytics-driven, intelligent “omni-channel” conversations with their customers. EXPIRIUS accelerates speed-to-market, and delivers significant improvement in Net Promoter and Customer Satisfaction Scores through an immersive digital experience helping enhance customer lifetime value and brand loyalty.
“EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and hyper-personalized conversations. EXPIRIUS combines WNS’ domain expertise across industries with its modular technology stack, to deliver industry-relevant customer experience,” said Keshav R. Murugesh, Group CEO, WNS. “The solution also manages peaks and valleys in business volumes by integrating an on-demand gig workforce,” he added.
WNS has entered into a strategic partnership with Uniphore, an early leader in Conversational Service Automation, to leverage their AI and automation solutions as a part of the larger EXPIRIUS solution toolkit.
Today, re-imagining customer experience is a critical component of enterprise strategies across industries. EXPIRIUS can help brands retain and grow their customer base by responding with agility and accuracy to the rapidly shifting needs of their respective marketplaces.
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