Enabling the Fintech industry to enhance its operational efficiency and growth with a suite of cloud-based communication solutions
India, 25th July 2022: Tata Tele Business Services (TTBS), India’s leading technology enabler of connectivity, cloud, and collaboration solutions for businesses provided its advanced cloud communication suite to MyMoneyMantra to accelerate its digital transformation, enable operational efficiency and boost customer experience.
MyMoneyMantra, founded in 1989 by Raj Khosla, works in partnership with financial institutions to distribute various products, such as secured and unsecured loans, credit cards, and mortgages, through its online and physical distribution network. MyMoneyMantra has tied up with more than 100+ financial institutions and claims to have served four million customers for consumer finance products (e.g. loans, credit cards) through its platform. It has a physical presence in more than 350 cities across India and employs over 2700 employees.
MyMoneyMantra required a feature-rich cloud-based telephony facility that is asset light, with on-demand scalability to connect their employees internally and externally with customers with an intelligent call routing facility backed by data analytics.
Mr. Aditya Kinra, Vice- President, Tata Teleservices said, “The workplace of today and future are exhibiting an emerging need for flexible business process management solutions that can enable them to operate beyond boundaries. Our Smartflo suite of cloud solutions provides the same to perfection with intelligent call routing and monitoring along with a continuous flow of business communication. Its unique feature of on-demand scalability allows businesses to adapt quickly through the effective utilization of enterprise-grade security services that are highly reliable”.
While speaking about how the association with Tata Tele Business Services pioneered growth at MyMoneyMantra, Mr. Raj Khosla, Founder & Managing Director of MyMoneyMantra, said, “Pandemic has pushed us to fast track our digitalization process. We shifted our data, models, and technology to Cloud and that eventually enabled us to scale very fast. Smartflo ensured faster, smoother, and streamlined call flows. We were also able to maintain a higher call take-up while getting unmatched and on-demand scalability. Smartflo also offered enhanced team collaboration and infrastructure optimization, thanks to the seamless data connectivity. It enabled a more analytical understanding of what is happening overall. This helped us grow over 250% since the pandemic”
TTBS provided customizable workflows that could be fed back to systems for enriched customer experiences while ensuring enterprise-grade security and reliability.
TTBS’s Smartflo solutions come with a host of features like:
- Intelligent routing of customer calls to the best of agents/employees
- Voice Text conversion with keyword mapping
- Call sentiment analysis to understand your customers better
- API integration with all enterprise applications to get a single customer view
- Quality checks of customer interactions through live call barge-ins
- Analytics and reports to get insights and enhance your business outcomes
- On-demand scalability without additional Capex
- In-build Enterprise Grade security and reliability
About Tata Teleservices
Tata Teleservices Limited along with its subsidiary Tata Teleservices (Maharashtra) Limited (NSE: TTML, BSE: 532371) (Tata Teleservices) is a growing market leader in the Enterprise space. It offers a comprehensive portfolio of voice, data, and managed services to enterprises and carriers in the country under the brand name Tata Tele Business Services (TTBS). Tata Teleservices has an extensive, high quality and robust wireline network and offers its products and services in more than 60 cities across India. Tata Teleservices has one of the largest enterprise-focused teams in the industry with deep customer engagement and technology orientation offering focused sales and service experience to customers. Tata Teleservices (Maharashtra) Limited is listed on BSE and NSE in India.
For more information, please visit: https://www.tatatelebusiness.com
For further queries, please contact –
Sameer Lal-Corporate Communication
Tata Teleservices
Email: sameer.lal@tatatel.co.in